Terms of Use

Last updated: April 27, 2026

1. Preamble

These Terms of Use (hereinafter the "Terms") are entered into between:

FIGURAL SARL, a limited liability company registered with the French Trade and Companies Register, whose registered office is located at 99, avenue Achille Peretti, 92200 Neuilly-Sur-Seine, France (hereinafter "FIGURAL"),

and any person accessing the Services offered by FIGURAL (hereinafter the "User").

FIGURAL and the User are hereinafter referred to individually as a "Party" and collectively as the "Parties".

2. Definitions

In these Terms, the following capitalized terms shall have the following meanings:

• "Application": the web application accessible at app.figural.com enabling the User to access the Services.
• "API": the application programming interfaces made available by FIGURAL allowing the User to integrate the Services into its own systems or applications.
• "Client": the legal entity that has entered into a commercial agreement with FIGURAL for access to the Services.
• "Account": the User's personal area on the Application, accessible by means of the User's Credentials.
• "Content": any data, information, file or item transmitted, uploaded or generated by the User through the Services.
• "Credentials": the email address and password enabling the User to access the Account.
• "Services": all the features offered by FIGURAL through the Application and the APIs, including the declaration and tracking of parcel flows as well as the opening and management of claims.
• "End User": any person (including the Client's customers or users) accessing the Services indirectly through APIs integrated by the Client into its own systems.

3. Purpose

The purpose of these Terms is to define the conditions under which FIGURAL makes the Services available to the User, as well as the rights and obligations of the Parties in this respect.

These Terms do not govern parcel protection conditions, indemnification conditions, or any other specific contractual commitment entered into between FIGURAL and the Client. Such matters are subject to separate agreements.

4. Acceptance and enforceability of the Terms

Access to and use of the Services imply the User's full and unreserved acceptance of these Terms.

Acceptance of the Terms is materialized, when creating the Account, by a dedicated checkbox. The User acknowledges having reviewed the Terms prior to accepting them and having the required capacity to enter into these Terms on behalf of the entity it represents.

The applicable Terms are those in force on the day the Services are accessed.

5. Access to the Services

5.1. Account creation

Access to the Services requires the prior creation of an Account. To do so, the User must provide the information requested by FIGURAL, which must be accurate, complete and kept up to date for the entire duration of use of the Services.

FIGURAL reserves the right to refuse a request to create an Account, or to suspend it, in particular in the event of manifestly inaccurate or incomplete information, or of any proven breach of these Terms.

5.2. Credentials and security

The User is solely responsible for the confidentiality of its Credentials. Any use of the Services made from the User's Account is deemed to have been carried out by the User.

The User undertakes to inform FIGURAL without delay of any loss, theft, or unauthorized use of its Credentials, at the address contact@figural.com.

5.3. Equipment requirements

Access to the Services requires the User to have an internet connection, compatible equipment and a recent browser. The costs related to such equipment and connection are borne exclusively by the User.

6. Description of the Services

FIGURAL makes available to the User, through the Application and the APIs, the following features, it being specified that they may evolve over time:

• The declaration of parcel flows;
• The tracking of declared parcels;
• The opening and management of claims relating to parcels;
• The consultation of associated information and documents.

When the Client integrates the APIs into its own systems, the Client is solely responsible for the conditions under which its own customers and End Users indirectly access the Services. The Client undertakes to impose on its End Users conditions at least equivalent to those of these Terms and to inform them of the processing of their data.

7. User's obligations

The User undertakes to use the Services in good faith and in compliance with these Terms and applicable regulations.

In this respect, the User shall in particular refrain from:

• Using the Services for unlawful or fraudulent purposes, or in a manner that infringes upon the rights of third parties;
• Transmitting, through the Services, any unlawful, defamatory, or offensive Content, or any Content that infringes upon the privacy or intellectual property rights of third parties;
• Attempting to gain unauthorized access to other accounts, systems or networks related to the Services;
• Affecting the integrity, security or proper operation of the Services, in particular by introducing viruses, malicious software, or by any action liable to disrupt FIGURAL's technical infrastructure;
• Performing reverse engineering, decompilation or disassembly of the Services, except in cases expressly permitted by law;
• Using the Services beyond the agreed usage limits, in particular regarding API call volumes.

The User is solely responsible for the accuracy, lawfulness and relevance of the Content it transmits through the Services.

8. Intellectual property

All elements making up the Services (software, architecture, source code, interfaces, trademarks, logos, texts, graphics, databases, documentation) are the exclusive property of FIGURAL or are licensed to FIGURAL. These elements are protected by the provisions of the French Intellectual Property Code and by applicable international conventions.

FIGURAL grants the User, for the duration of use of the Services and within the strict limits of the features required for such use, a personal, non-exclusive, non-assignable and non-transferable right to use the Services.

No assignment or grant of rights other than those expressly provided for in these Terms is granted to the User.

The User retains ownership of the Content it transmits through the Services. The User grants FIGURAL, for the duration necessary for the provision of the Services and within the strict limits of such purpose, the non-exclusive right to host, reproduce and process such Content.

9. Personal data

The processing of personal data in connection with the Services is governed by FIGURAL's Privacy Policy, accessible at any time from the Application and from the website www.figural.com, which forms an integral part of these Terms.

10. Availability, maintenance and changes

FIGURAL implements reasonable means to ensure the availability of the Services 24 hours a day, 7 days a week. FIGURAL shall not, however, be held liable for any temporary unavailability, in particular in the event of scheduled maintenance, technical incidents or events beyond its control.

FIGURAL reserves the right, at any time, to update the Services, to modify or remove all or part of the features offered, without incurring any liability provided that the essential purpose of the Services is preserved.

FIGURAL shall, to the extent possible, inform the User of scheduled maintenance operations likely to significantly affect access to the Services.

11. Liability

FIGURAL undertakes to provide the Services with due care and in accordance with industry standards, it being specified that FIGURAL is bound by a best-efforts obligation only.

FIGURAL shall not be held liable:

• In the event of misuse of the Services by the User;
• In the event of inaccuracy of the Content transmitted by the User;
• In the event of failure of electronic communications networks, equipment or software falling under the responsibility of the User or of third parties;
• In the event of indirect loss, such as loss of business, loss of revenue, loss of customers, loss of opportunity or loss of data not resulting from FIGURAL's exclusive fault.

To the fullest extent permitted by applicable law, FIGURAL's overall liability under these Terms is limited to the amounts actually paid by the Client to FIGURAL in respect of the Services during the twelve (12) months preceding the event giving rise to liability.

The limitations of liability set out in this article shall not apply in the event of gross negligence, willful misconduct, or breach of any right that cannot be waived under applicable law.

12. Suspension and termination

FIGURAL reserves the right to suspend or terminate the User's access to the Services, automatically and without notice, in the event of a serious breach by the User of these Terms, and in particular in the event of use of the Services for fraudulent purposes or in violation of applicable regulations.

The User may, at any time, cease using the Services and request the deletion of its Account by sending a request to contact@figural.com, without prejudice to the contractual commitments in force between FIGURAL and the Client.

Termination results in the loss of access to the Services and to the Account. Certain data may nevertheless be retained by FIGURAL in accordance with its legal obligations and its Privacy Policy.

13. Force majeure

Neither Party shall be held liable for any failure or delay in performing its obligations resulting from a force majeure event as defined by Article 1218 of the French Civil Code and recognized by the case law of the French courts.

14. Modification of the Terms

FIGURAL reserves the right to modify these Terms at any time, in particular to take into account legal, regulatory, technical or commercial developments.

The amended Terms shall be notified to the User by any appropriate means (in particular by email or by notification within the Application) prior to their entry into force. Continued use of the Services after that date shall constitute acceptance of the amended Terms.

15. Confidentiality

Each Party undertakes to keep strictly confidential all information identified as such, or which by its nature is confidential, of which it becomes aware in the context of the performance of these Terms. This obligation shall remain in force for the entire duration of use of the Services and for three (3) years after their cessation.

16. Miscellaneous

Severability. If any provision of these Terms is declared null or unenforceable, such nullity shall not affect the validity of the other provisions, which shall continue to have full effect.

No waiver. The fact that FIGURAL does not avail itself, at any given time, of any provision of these Terms shall not be construed as a waiver of its right to do so at a later date.

Assignment. The User may not assign, transfer or delegate all or part of its rights and obligations under these Terms without the prior written consent of FIGURAL.

Entire agreement. These Terms, together with the Privacy Policy and any commercial agreement entered into between FIGURAL and the Client, constitute the entire agreement between the Parties relating to the use of the Services.

17. Governing law and jurisdiction

These Terms are governed by French law.

Any dispute relating to their formation, interpretation, performance or termination, which could not be resolved amicably, shall be submitted to the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal, notwithstanding multiple defendants or third-party proceedings.

18. Contact

For any question relating to these Terms, the User may contact FIGURAL at the following address: contact@figural.com.